Privacy Policy

General Data Protection Regulations (GDPR) is a legal regulation and sets of guidelines for collecting and processing of data such as personal information of individuals residing within the European Union (EU).
Welwyn private hire is a licensed taxi company from Welwyn. Privacy Policies help us make you understand our privacy practices with clarity. When passengers/customers use our service by providing us with required information, we ensure to keep the trust with utmost commitment and confidentiality.

Welwyn private hire respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by Welwyn private hire to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.welwynprivatehire.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

What personal information do we collect from you and how?
Welwyn private hire collects personal information in several ways when you make a booking or register for a service offered by Welwyn private hire. By contacting us, you are consenting to the collection of your personal data. If you book a journey with us, we need to hold personal information including your name, email address, phone numbers, pickup address, destination address and credit/debit card billing address(es) so that we can process and fulfill your booking. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems. We never store credit cards data. We save flight details if customers/passengers request taxis to and from the airport because we use Flight monitoring systems to provide punctual Airport pick up & drop off.

We may also obtain information as a result of authentication or identity checks. We will ask for your telephone number, and email address. Only required personal information is given the Welwyn private hire in order to fulfill your booking with us. You can omit or delete all your personal data by contacting us.

Cookies we use.
Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.
There are two types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as booking journeys.

Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your booking experience.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

How this information may be used.
Welwyn private hire may use your personal information for the processing of orders, payments, and to provide you with a personalised booking experience. We will also use your details to fulfill bookings and manage your account. Personal information that you provide may be disclosed to a fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, bookings and other commercial information, but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

How you can access and, if necessary, change the personal information Welwyn private hire maintains?
If for any reason you are concerned that the personal information held by Welwyn private hire is not correct, please use the Contact Form on our website, stating your email that has been used in your booking.

Safeguarding your personally identifiable information.
We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

Where and how to ask questions or file complaints.
If you require further information about our Privacy Policy, please go to the Contact Us€™ section of the website, or email us directly at info@welwynprivatehire.co.uk